Case study

Redesign of the order management process for a B2B manufacturer

Situation

Logistics process had a poor performance: low conformance to customer requirements and unsatisfactory delivery times. A consultant was hired to help reduce delivery lead-time and improve conformance to customer requirements. Delivery Partners helped with analysis and planning the change management program.

Our work

  • Analysis of the current process and its constraints; benchmarking with the main competitors
  • Help in design and development of an order management process sized to the manufacturer’s and to its clients’ specificities
  • Planning the implementation of an internal «task-force», with an international background and a knowledge of the best practices in the industry
  • Support in launching and leading a program designed to change distributor’s and internal staff’s behaviors

Results

  • Sales support in the short term
  • Acquisition of a major competitive advantage in the long term
  • Reaching customer service objectives